Video-Listening Skills for Diffusing Anger
What is the psychology behind anger?
Anger is an emotional state that varies in intensity from mild irritation to intense fury and rage. Like other emotions, it is accompanied by physiological and biological changes; when you get angry, your heart rate and blood pressure go up, as do the levels of your energy hormones, adrenaline, and non-adrenaline.
Anger can be caused by both external and internal events. You could be angry at a specific person (such as a co-worker or supervisor) or event (a traffic jam, a cancelled flight), or your anger could be caused by worrying or brooding about your personal problems. Memories of traumatic or enraging events can also trigger angry feelings.
One of the key skills for diffusing your anger is developing your Listening Skills.