RESOURCES

We offer a wealth of resources and study support material. Below is a small sample of what we have available to you.
If you are a client of Blazing Moon login to access our full resource library

SELECT A RESOURCE CATEGORY
Latest Files
   Infographics
Top 20 Customer Service Statements
2024/07/29    15h47    5    1
Do you sometimes get stuck in choosing the right words to let your customer know that you care, you're being sincere and are ready to service them?

Have a look through these top 20 customer service statements. We hope that you will find these useful in your customer conversations. Try them out, but remember to always be authentic and sincere in what you say.

If you're struggling with your customer service skills, reach out to us to discuss our training offerings on Customer-Centricity available at Blazing Moon! We are ready to service you and become your learning partner of choice.
Infographic-Psychological Safety-Tips for Managers
2024/07/25    11h15    2    2
By prioritising psychological safety, managers can create an environment where employees feel empowered, valued, and motivated, leading to higher engagement, productivity, and overall organisational success.

For a manager within a corporate business, understanding and fostering psychological safety is essential for creating a thriving workplace. 

See the key points covered in the Infographic.
Making Your Habits Stick
2024/06/05    11h50    0    0
This infographic provides a summary of making your habits stick by using 3 tips: Use of Word Associations, Use of Physical Action and Use of a Door Frame. Consider our Master Class on ‘Making New Habits for in-depth practical application.
Adopting a Growth Mindset
2024/06/04    16h53    0    0
In this infographic, note the differences between a Fixed and Growth Mindset. Adopting a Growth Mindset will increase your chances of success and growth in all aspects of your life and significantly impact your self-development journey. 
Mindfulness
2024/06/04    15h31    0    0
Mindfulness is a type of meditation in which you focus on being intensely aware of what you're sensing and feeling in the moment, without interpretation or judgment. Practicing mindfulness involves breathing methods, guided imagery, and other practices to relax the body and mind and help reduce stress. Use these tips.
The 80/20 Rule for Managers
2024/06/04    15h20    0    0
Handy tips for existing of aspiring managers on how to apply the 80/20 rule into their management of their staff.