Course Calendar

September 2025
Su Mo Tu We Th Fr Sa
31123456
78910111213
14151617181920
21222324252627
2829301234
17
Sep

Critical Elements of Customer Service (1 day)

This dynamic 1-day course offers a deep dive into the fundamentals of exceptional customer service. It starts with defining customer service and its key components, focusing on creating a customer-centric culture. Participants will learn to align customer expectations with organisational standards, enhancing their communication skills for better interaction, including telephone etiquette and handling difficult callers. Through practical exercises and expert guidance, attendees will be equipped with the strategies to elevate their service delivery, ensuring a memorable and positive experience for every customer. By the end, they'll be ready to implement a philosophy of excellence in customer service across their organisation.

Course Cost: R 1 955.00 (VAT Incl.)

26
Sep

PowerPoint 365 Advanced (1 day)

The PowerPoint 365 Advanced course is designed for individuals seeking to elevate their presentation skills to an advanced level. This comprehensive course covers a wide range of advanced features and techniques, including the use of comments and reviewing tools, creating custom layouts and slide shows, and mastering SmartArt and WordArt. Participants will learn how to insert and edit tables, charts, and multimedia elements like videos and audio, as well as how to apply advanced animation and transition effects. The course also delves into managing multiple presentations, rehearsing timings, and ensuring presentations are accessible and interactive. By the end of the course, participants will be equipped with the skills to create professional and engaging presentations that effectively communicate their message. By mastering these advanced features, participants will be able to create dynamic, interactive, and visually appealing presentations that stand out and effectively convey their ideas.

Course Cost: R 1 897.50 (VAT Incl.)