Customised Training Solutions Dynamic Intervention Solutions Project Management Full Reports per Delegate Training at Your Company Premises Fully Accredited Facilitators Group Training Discounts Lotus Notes Training Management Training Microsoft Office 2007/2010 training Online Assessments Group Training Discounts One-on-One Training Offerings Online Courseware Downloads Services SETA Accreditation Team Development Training Training throughout SA MICT SETA Accreditation Microsoft Certified Partner

Soft Skills Training

Blazing Moon offers the following Soft Skills interventions:

BUSINESS DEVELOPMENT COURSES:

Blazing Moon's Business Developmental courses are:

Advanced Presentation Skills - Duration 2 days:

This two-day course is an intensive and highly interactive programme to assist learners to get the most from every presentation opportunity they are presented with. This is course is ideally suited to the experienced presenter or public speaker who wants to achieve more with their presentations.

Advanced Secretary-PA - Duration 2 days:

Meeting the demands of the working environment is crucial to effective functioning. To function at optimum levels you need to attain a level of awareness, understand people’s behaviour, be a better communicator, and negotiate with confidence, all of which will assist secretaries to achieve organisational objectives. These are crucial skills in today‘s business world, no matter what company you choose to work for, all these vital in complimenting organisational objectives. This course will provide secretaries with an understanding of the nature, purpose and elements of advanced secretarial functions in order to maximise organisational, individual and team performance satisfaction.

Article Writing - Duration 2 days:

The purpose of this course is to provide learners with an understanding, through continued practical application, on how to write articles for internal and/or external publications. It focuses not only the style and tone of an article they wish to write but also on how to the integrate the technical details of constructing a well written article applicable to the audience level it is intended to address.

Business and Systems Analysis - Duration 2 days:

This course is designed to give people new to the Business Analyst role, or those who supervise and/or work with Business Analysts, a basic understanding of the functions and business impact of the role. We also provide for special focus on Business Analysis functions as they relate to the development of information technology solutions. To some, the business analyst's job is specifically limited to defining information, usually in terms of IT system requirements. For an increasing number of organisations, however, the business analyst has a wider role that examines the environment in which the IT system operates, to ensure that the identified requirements are justified.

Business Writing Skills - Introduction - Duration 2 days:

Business writing skills are vital in any working environment. This course is designed to achieve optimum communication through the effective use of the written word. Starting with skills used in compelling language, learners will progress to producing a range of business documents by following useful steps and using specific guidelines. Business Writing Skills provides learners with the opportunity to apply their skills practically in a simulated business environment.

Business Writing Skills Advanced - Duration 2 days:

This course is designed to enhance design, create and establish tools and techniques that will help obtain a deeper learning, understanding, and comprehension of specific business writing skills related to business documents and reports. Delegates will learn and practice the skills of writing understandable, accurate, and concise business documents skills applicable to their own working environment. It will also provide an opportunity to improve communication skills and deepen the learning about participatory methods.

Call Centre Agents-Condensed - Duration 1 day:

Call centres, whether we choose to embrace them or cannot stand being interrupted by their calls, are a business element that is here to stay. This course will help call centre agents learn to make the very most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction also has elements of sales and customer service skills, which will be explored in this energising and practical workshop.

Email Netiquette - Duration 1 day:

1/2 day workshop. E-mail as a medium of communication has become an almost indispensable tool for business, educational, and social purposes. In recent years, members of staff have become increasingly dependent on email communication to help them with their administration and communication within their working environments and with clients. As with other forms of communication media, there are widely observed conventions, often known as ‘network etiquette’ or ‘netiquette’, associated with email communication. Netiquette is a set of guidelines intended to promote effective, efficient and responsible communication between all email users. This half day workshop will equip learners with the guidelines of using correct email netiquette within their business environments.

Encouraging Sustainability and Social Responsibility in Business - Duration 1 day:

The ideas behind encouraging sustainability and social responsibility in business seem noble, as organisations commit to creating optimal circumstances for people to live and work. The reality is that every company, whether it is a micro-business or a large multinational corporation, can take steps to create sustainable, socially responsible environments that contribute to positive workplaces, communities, and futures. Learners will relate the concepts presented to the South African context.

Events and Conference Management - Duration 1 day:

Event & Conference Management is an exciting and growing industry and many corporate companies have brought the service in-house and this role now becomes the responsibility of the PA, Marketing and Communications department or Management and Operations staff. For some individuals this role might be a full time responsibility, but for most this role is an addition to an already busy job. This intervention will allow the learner to fully understand the role of an Events Manager, whether this is your only role or part of your role to turn out spectacular events every time.

Finance for Non Financial Managers - Duration 2 days:

Many managers find themselves thrust into financial situations with little or no preparation. They’re faced with confusing accounting terms, the responsibility of putting together a budget, and the fear of making major decisions that will have a serious financial impact on their company. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure and how to keep your department out of the red. This course will familiarise learners with the key concepts of finance and accounting and help them prepare budgets and make decisions with more confidence.

Further Education & Training Certificate: Business Administration Services - Duration 14 days:

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Influence and Persuasion - Duration 1 day:

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a salary increase, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This workshop will help participants learn how to influence and persuade in a variety of areas.

Information Analysis - Duration 2 days:

In the early days of electronic information technology (IT) management much of the drive focused on technical applications and developing the appropriate infrastructure. The key questions were driven by technical rather than business considerations. This has now changed considerably. Modern information management is driven in large measure by the business requirement - what the business needs from IT! This can be understood as part of a four-point model of Running IT operations, Developing systems, Developing architecture and Identifying business requirements. The purpose of the course will be to provide the target group with the understanding and skills necessary for selecting and applying the tools and techniques required for the validation, analysis, interpretation and presentation of business-related (especially marketing) data.

Negotiation and Agreement Skills - Duration 2 days:

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental fact of life at any level. This workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.

Negotiation Skills-Advanced - Duration 1 day:

Negotiation skills are vital to business success and are an important part of most managers' lives. Like any other skill, the ability to negotiate effectively is determined by a combination of natural ability, experience and formal training. This course on power negotiation will teach delegates how to win at the negotiating table, but leave the other person feeling that he or she won in such a way that the other side permanently feels that they have won. By adopting and practising the skills taught on this course, delegates will always come away from the negotiating table knowing that they have won, and knowing that they have improved their relationship with the other person.

Oral & Written Communication for the Business Professional - Duration 2 days:

This course is designed to enhance design, create and establish tools and techniques that will help obtain a deeper learning, understanding, and comprehension of specific communication, facilitation and business grammar skills. It will also provide an opportunity to improve communication skills and deepen the learning about participatory methods.

Presentation Skills - Duration 2 days:

You can have the best idea, the best product, or the best proposal. However, if you cannot present it in a professional manner, it may never be recognised as valuable. By the end of this course learners will be able to practice giving effective presentations by following some important guidelines, and the use of tools and visual aids, in order to gain the attention of their audience/s and deliver their message in meaningful way.

Problem Solving and Decision Making - Duration 2 days:

As a management professional the ability to identify current and potential problems and to make sound, timely decisions before and after affects performance of the organisation. This course aims to help improve the learners’ ability to make decisions in business by providing them with a model they can use to identify, analyse and resolve issues in business decision making.

Report Writing Skills - Duration 1 day:

Report writing in the business context can be described as a career skill and is associated with a range of jobs and occupations. Today, good communication skills and the ability to write effective reports are essential competencies for every business person. This intervention will ensure that learners will be able to write reports that are read without unnecessary delay, understood without undue effort, and accepted, and where applicable, acted upon.

Skills for the Administrative Assistant - Duration 2 days:

The biggest influence on job satisfaction is our relationship with others. This workshop will help learners maximise their potential as a support person. Additionally they will learn how to improve assertive and communication and understand the use of non-verbal messages and what other may want. This course will teach participants how to implement self-management by setting specific and attainable goals whilst working in a team.

The Minute Taker's Workshop - Duration 1 day:

To ensure meetings are productive and worth the expense involved, three ingredients are necessary: An assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well have not taken place. This workshop helps minute-takers understand their role and the best techniques for producing minutes that include all the essential information needed.

Train the Trainer - Duration 3 days:

Training is an essential element of development in any organisation. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly hired employees is a key factor in retention. This workshop is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organisations they work for.

Working Effectively in Teams - Duration 1 day:

In most teams, the energies of individual members work at cross purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. This intervention provides team members with a necessary theoretical perspective of the dynamics and success factors of team functioning. Team members from different teams, divisions, project groups or organisations are entitled to book for this intervention. The unique collection of different team members attending this intervention offers an enriching learning experience.

INTERPERSONAL DEVELOPMENT COURSES:

Blazing Moon's Interpersonal Development courses are:

Anger Management - Duration 1 day:

Anger can be caused by both external and internal events and we give learners the skills to examine where their own anger is coming from. Our course gives delegates the necessary skills to deal with anger appropriately within their personal and business environments. Delegates will receive tips and tools to implement in situations that could become hostile, such as in negotiations. By practicing our anger management approach, we impart to learners the skills necessary to prevent a potential negative situation from turning into a hostile one, how to recognise their own anger issues and approaches of how to deal with them effectively in their daily interactions.

Appreciating Personality Differences - Duration 1 day:

A manager’s ability to successfully identify and measure individual differences, their relationships with work behaviours, empower employers to employ people with the right competencies for jobs and give employees is the best chance of being successful and happy. The course allows the learner to understand and appreciate different personalities in the working environment. With an appreciation of the different personality types the task of managing people and achieving goals and objectives becomes far easier. This course will teach learners how the appreciation of personality differences influences relationships positively.

Assertiveness and You - Duration 2 days:

In the context of management, assertiveness is representing yourself, your opinions, recommendations, and all the psychological variables that relate to assertiveness, fully to others. Assertiveness is a major aspect of self-leadership; many experts would argue that you cannot lead others effectively if you cannot lead yourself. The purpose of this course will be to provide the learner with an understanding of the nature, purpose and elements of assertiveness so as to maximise organisational, individual and team performance satisfaction.

Change Management in the Individual Context - Duration 2 days:

The issue of change management is an important aspect of modern organisational life and management practice. Change occurs more or less constantly and therefore the proper leadership and management of change implies three things viz. identifying the nature of the change requirement (proactive or reactive), establishing an approach to leading and managing the change and then reinforcing the change within the culture of the organisation. The purpose of the course is to provide learners with the key skills required to understand and lead change and to create appropriate management processes to achieve this.

Communication Skills - Duration 2 days:

This course is designed to help learners improve their interactions with other people in your workplace or at home. This course gives learners the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. The course will also assist learners who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Learners practice the six elements of communication with others that will help them reveal appropriate information about themselves, and to get a handle on how to better manage themselves to portray a professional image.

Conflict Resolution - Duration 2 days:

Conflict resolution is a process of attempting to resolve a dispute or disagreement in order to meet the needs of all or at least one party involved. Conflict management and conflict resolution differ and we cover both aspects in this course. Conflict management include diverse topics like gossip, ridicule, feuding, law and more. The outcome of conflict management is to mediate the process of disagreement to the point of closure, (implying that conflict is not resolved). This course provides learners with more than skills; it teaches them to detect and address problems in the workplace; it energises productivity and morale and shows learners that differences properly managed lead to innovation and appropriate work behaviour, self-knowledge and sharpened goals.

Creative, Lateral & Analytical Thinking - Duration 1 day:

People approach learning in a way that is natural to their inborn thinking style. This course is an introduction to the key foundational skills associated with creative, lateral and analytical thinking in the modern world. This includes understanding the nature of lateral thinking, brainstorming, reframing matrixes, the brain and how it functions, creative thinking, simulations and treasure maps. This course is designed to provide the learner with an appropriate combination of theoretical input and practical application which will allow the exercise of improved thinking and creativity in everyday life, both within the organisation and in wider society.

Developing your Executive Presence - Duration 1 day:

Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This one-day workshop will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills.

Emotional Intelligence - Duration 2 days:

Emotional Intelligence is the ability to create a successful, satisfying life through the appropriate management of our emotions and their expression. It is the ability to be able to motivate oneself and persist in the face of frustrations; to rein in emotional impulses and delay gratification when necessary; to empathise with others and to read another's innermost feelings; to hope and to laugh; to manage one's moods; and to handle relationships smoothly. Blazing Moon’s course will provide learners these skills.

Goal Setting Techniques - Duration 1 day:

This course will equip learners with the skills of how to set goals and incorporate the organisations goals into a realistic measure for individuals and fellow employees. Techniques include self-assessment of dominant and motivation needs and how to set goals through two goal setting techniques we deploy. The role of quality management in the business environment as part of the management role of planning is discussed and identified. Learners will be given the practical skills to forge the techniques learned to their business and personal lives.

Influence and Persuasion - Duration 1 day:

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a salary increase, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This workshop will help participants learn how to influence and persuade in a variety of areas.

Personal Effectiveness Programme - Duration 2 days:

Personal effectiveness means making the most of all personal resources at our disposal; our personal talents, energy and time relative to what's most important to us. This programme covers the fundamentals and the constant repetition and revisiting of these fundamentals that will help instil the correct behaviours that will ensure success. Being successful is in the eyes of the beholder - for some it means having a satisfying personal life, for others it is some form of career success that drives them. The only right answer is the one that makes you happy so we enlighten learners of how to achieve their own personal effectiveness. Choose from our 2-day or 5-day curriculum.

Stress Management - Duration 2 days:

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day to address the problems they are experiencing with regards to stress.

Telephone Etiquette - Duration 1 day:

Telephones are an everyday part of business and often aid in your customers first and lasting impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable staff to give your callers the quality service they deserve. Delegates will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customer perception of your company. The purpose of this practical training course is to teach and implement the skills required for communicating with confidence, using the voice to instil confidence, etiquette and professionalism while engaging clients over the telephone.

Time Management Skills - Duration 2 days:

Today we find ourselves in a volatile, turbulent and fast paced world, in which things can change in the space of a phone call. Organisations worldwide are depending more than ever on individuals to contribute, take the initiative and be more involved in creating the winning organisation. Our time management intervention will provide the skills that anyone can learn and we provide the techniques to setting goals and how to achieve them and alleviate stress.

Time Management with Outlook 2010 - Duration 1 day:

This course is designed to teach you effective time management and organisation techniques, and show you how you can apply these skills using Microsoft Office Outlook 2010. You will learn the simple yet powerful time management strategies used by the pros. You will also learn how to organise your desk/workspace, make the best use of a planner, and set up Outlook 2010 to help maximise your productivity.

Work Readiness Programme - Duration 18 days:

This curriculum will enable interns within a company or newly recruited employees or employees within a Learnership to acquire and practice the critical skills necessary to become a valued and contributing team player within the specific environment by the honing of tactical skills they can utilise every day which in turn will “jump-start” their career growth within the customer. Each participant is put through their paces in this hands-on course, with self-assurance and confidence-building as instructional objectives. Hands-on tools, use of multimedia, benchmarks, and action plans used in class are packaged up for the learner to take back to the office so that newly learned skills and methods can be immediately applied.

MANAGEMENT AND LEADERSHIP COURSES:

Blazing Moon's Management and Leadership courses are:

Advanced Business Communication Skills with Presentation Skills - Duration 3 days:

In the business world, nothing can be achieved without communicating effectively with employers, employees, clients, suppliers and customers. If you look at the most successful business people in the world, you will see people who have mastered the art of communication. And that’s the difference between being a good communicator and an advanced communicator – advanced communication is a true art form. Blazing Moon’s customised programme will give you the skill set and tools to enable you to communicate effectively in your all your verbal interactions and conversations, writing skills relevant to all business correspondence (business letters, reports and emails) and provide for confident and engaging presentations to audiences relevant in your business role.

Business Leadership-Becoming Management Material - Duration 2 days:

This course is a fundamental tool for leadership development which includes learning effective communication skills, delegation skills, meeting and time management. Additionally learners will learn and practice internationally proven leadership practices as well as problem solving techniques. This intervention is designed to help learners to create and accomplish their personal best, and to help them to lead others to get extraordinary things done.

Closing the Generation Gap - Duration 1 day:

In this intervention, we will explore problems, solutions, and strategies to help overcome issues of the generation gap. This course is tailored to fit your department's unique needs and provides the learner with the information that leads to a deeper understanding of all the generational perspectives. This is an enlightening course that delivers more than it promises: it brings understanding, appreciation, and insight to generational issues found in all organisations.

Coaching and Mentoring - Duration 2 days:

This intervention is aimed at managers who wish to facilitate change and accelerate performance at an operational level as well as develop employees to higher positions. The reason that this has become an issue now is that most modern organisations, especially large ones, are collegial, federalist structures in which collaboration and not command is the key driver. Coaching is the easiest way to make collaboration happen because it focuses on finding solutions. The skills of mentorship taught in this intervention with equip learners how to provide knowledge, skills, advice and direction to younger managers so that their progress can be “fast-tracked” in a managed and organised way.

Coaching for Performance in the Contact Center - Duration 3 days:

This course helps managers conduct effective improvement discussions and provide the feedback and ongoing support people need to improve performance. This intervention is aimed at managers who wish to facilitate change and accelerate performance at an operational level as well as develop employees to higher positions. The reason that this has become an issue now is that most modern organisations, especially large ones, are collegial, federalist structures in which collaboration and not command is the key driver. Coaching is the easiest way to make collaboration happen because it focuses on finding solutions. While identifying problems can be complicated and difficult, success lies in solutions and hence any process which improves the ability to find solutions will deservedly attract attention.

Diploma - Contact Centre Management - Duration 14 days:

The National Diploma in Contact Centre Management: Level 5, will produce knowledgeable, skilled people who are able to contribute to improved productivity and efficiency within the Contact Centre industry. Modules covered include Managing the Contact Center, Oral & Written Communication Skills, Managing Service, Workforce, Shift and Quality Management, EQ Leadership, and Coaching for Performance. Learners are provided the opportunity to present on workplace implementation.

Dynamic Interview Skills for The Strategic Manager - Duration 1 day:

This intervention will focus on identifying best practices and principles in interviewing and selection, understanding the competency-framework, against which candidates are assessed and applying key interviewing skills, including the briefing of candidates, the structuring of the interview, the management of the interaction during the interview, and the use of various questioning techniques.

Emotional Intelligence Leadership Skills - Duration 2 days:

In this course, managers will learn to apply Emotional Intelligence to motivate and engage their teams, foster cooperative working relationships, and improve their overall effectiveness. This course is for everyone who wants to move up or perform better in his or her role by applying Emotional Intelligence strategies and tools. If you are an individual performer, you can use this course to see what competencies you need to focus on becoming a Star Performer. If you are an Executive or Manager in an organisation, this course will provide you with a map and proven tools to support positive changes as you guide your direct reports toward becoming Star Performers.

Further Education and Training Certificate - Contact Centre Operations - Duration 16 days:

The National Qualification in Contact Centre Operations: Level 4 is designed to meet the needs of those learners want to progress and will assist those who make Contact Centre Operations their chosen career path, in the field of Contact Centres. Modules include Verbal & Written Communication Skills, Service Levels, Coaching for Performance, Sales in the Contact Center, Contact Center Trends & Campaigns, Numeracy Fundamentals and Statistical Data.

HR for Non HR Managers - Duration 2 days:

This course is an overview of human resource issues facing today's business owners and managers in South Africa and International Standards of compliance. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This course will walk delegates through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline).

Managing Across Cultures - Duration 1 day:

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organisation, and leveraging the global talent pool.

Managing Difficult & Crucial Conversations - Duration 1 day:

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult and crucial conversations and get the best results possible out of them.

Managing the Virutal Workplace - Duration 1 day:

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. There are big benefits to today’s virtual workplace, but there can be big challenges, too. This one-day course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers. It is recommended that learners in attendance have prior knowledge of the principles of management of staff and teams and the principles of project management.

National Certificate - Generic Management - Duration 16 days:

The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification addresses each of these domains with generic competencies, so that it allows learning programmes to be contextualised for specific sectors and industries. Generic Management, in that it provides opportunities for learners to transfer between various specialisations within management. This leads to the strengthening of management competencies and will enable managers at this level to manage successfully systems, processes, resources, managers and teams in their various occupations and contexts.

National Certificate - Management - Duration 10 days:

This qualification is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as junior managers in the South African community and to respond to the challenges of the economic environment and changing world of work. As a qualification that covers management, it provides a framework for learners to develop competencies that will enable them to become competent junior managers. It introduces some theoretical concepts, requires the application of a limited base of knowledge and requires a well-developed range of skills that will enable learners to be informed workers in their chosen industry. It provides an opportunity for learners to learn and apply academic skills in relation to management and will provide them with skills to adapt to changes in work procedures and processes in business and industry.

Performance Management - Duration 2 days:

Performance Management is an intervention designed to help learners transform their organisation, department or team into a performance driven structure. Participants will learn how to implement and apply the core principles of Performance Management in a way that will harnesses employee’s strengths and abilities, drives productivity, encourages change and ultimately results in improvements in performance that have a direct impact on financial results.

Skills & Insights for the Dynamic Manager - Duration 2 days:

This workshop is a tool that will show the new Manager how to develop, enhance and solidify effective leadership and management skills. It is designed to help the learner to create and accomplish their personal best, and to help them lead and manage others to get extraordinary things done. This intervention is a unique opportunity for new Managers to apply both the theoretical and integrative task perspectives in real life situations in order to enhance the leadership and management style of the manager.

Strategic Leadership - Duration 2 days:

As a leader in your organisation, have you noticed how it seems more difficult to get work done in organisations today? Do you find you need to interact with more and more people inside and outside your organisation in order to be successful? Gathering resources for a project, for example, now often requires conversations and coordination among parties that did not have to interact before. In general, work has become more complex and more interdependent in most organisations. This intervention addresses and discusses with learners the areas of strategic thinking, action and influence. Learners will gather the skills to strategically form leadership teams and by putting all the elements covered in this course together and practice how to become a Strategic Leader.

Substance Abuse in the Workplace - Duration 1 day:

This workshop will provide the corporate manager with an insight into substance abuse, how to recognise it and with the necessary information of how to handle it within the context of our South African labour laws in conjunction with your own company HR policies.

Supervisory Development - Duration 2 days:

Supervisory development represents a serious challenge and a major opportunity to organisations. Leadership at this level is a critical link between management and staff at lower levels, having a proactive, independent and competent supervisory band is essential to optimal performance. Our supervisory development approach focuses on a range of dimensions that ensure hard outcomes of addressing areas of leadership and leading, people management, performance management, building effective teams and enhancing organisational performance.

Team Leadership Development Curriculum - Duration 12 days:

This course covers the principles of leadership whilst covering the essential elements of verbal and written business communication skills, how to motivate your team members, practice stress free time management, HR matters pertaining to a team leadership role, E Q in the workplace, and coaching your staff members for peak performance. We will enable you the opportunity to formulate your plans of implementation into the workplace.

PROJECT MANAGEMENT COURSES:

Blazing Moon’s Project Management courses are:

Project Management Advanced - Duration 1 day:

Success as a project manager requires that you complete your projects on time, finish within budget, and make sure that your customers are happy with what you deliver. That sounds simple enough, but how many projects have you heard of (or worked on) that were completed late or cost too much or didn’t meet the needs of their customers? Does your project team understand the outcomes and objectives of the project communication plan? This one-day course will help you understand how to hone staff management skills, choose the project team or make the best of an assigned team, keep a project team on track, develop a project communication plan and lastly communicate with sponsors and executives.

Project Management Intermediate - Duration 1 day:

This course is intended for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the statement of work. This workshop will take you through the remaining three stages: planning, execution, and termination.

Project Management Introduction - Duration 2 days:

Success as a Project Manager requires that you complete your projects on time, finish within budget, and make sure that your customers are happy with what you deliver. That sounds simple enough, but how many projects have you heard of (or worked on) that were completed late or cost too much or didn’t meet the needs of their customers? The purpose of this programme is to introduce the delegate to project management principles and the application thereof.

Risk Management for Project Managers - Duration 3 days:

Risk management examines threat and opportunity from both a top-down, and a bottom up perspective using a proven 8 step risk management process. Using effective tools, including ESI’s highly regarded risk assessment model, delegates will learn how to evaluate and respond to risk at project and task levels. In this risk management course, learners will work through a proactive approach to threat and opportunity based on a clear understanding of the powerful nature of both qualitative and quantitative approaches to risk management. Delegates will end the course with new practices to apply to your environment and new insights into the implications and advantages of applying risk management well.

SERVICE DEVELOPMENT COURSES:

Blazing Moon's Service Development courses are:

Business Writing Skills for Call Centre Agents - Duration 1 day:

Business writing skills are vital in any working environment and especially implicit to the role of an agent in their dealings with internal and external stakeholders. This course is designed to achieve optimum communication through the effective use of the written word customised to the customer environment. Starting with skills used in compelling language, learners will progress to producing e-mail correspondence by following useful steps and using specific guidelines.

Customer Service - Duration 2 days:

This intervention teaches you to “wear” a customer service hat when dealing with customers face-to-face, on the telephone or via e-mail. The secret to delivering supreme service levels requires extensive self-knowledge in order to anticipate and manage one’s own behaviour, anticipate the behaviour of your diverse customer and respond in a manner that exceeds a customer’s expectations. We have selected the most critical skills needed in order to deliver supreme customer service. The activities selected for this intervention allow the learner to transcend a wide range of barriers in business, such as personality problems, poor leadership, inferior product and many more. Supreme customer service increases customer loyalty and builds a positive self-esteem!

From Service to Sales - Duration 2 days:

This unique intervention allows you to “wear” a customer service hat when dealing with customers on the telephone or via e-mail. We have selected the most critical skills needed in order to deliver supreme customer service. The activities selected for this intervention allow the learner to transcend a wide range of barriers in business, such as personality problems, stress, difficult customers and many more. Supreme customer service increases customer loyalty and builds a positive self-esteem! The “Service to Sales” intervention also deals with the strategic management of your workspace, and your product knowledge in order to minimise stress and increase effectiveness and efficiency.

From Service to Sales with Cold Calling - Duration 3 days:

This course is ideally suited to the staff member who now is responsible for furthering sales to new and existing customers. It is also aimed at the seasoned face to face or telephone sales person. You will acquire and practice the skills required in your competitive environments to service your customers and sell your products.

Frontline Skills - Duration 1 day:

Switchboard, reception and front line employees handle the brunt of the company’s first impressions with their clients, and everybody knows that a poor first impression leaves the client doubting the credibility of the company as a whole, and possibly deciding to take their business elsewhere. This course is designed to assist and equip the frontline employee with the necessary skills to excite and delight customers and impress management beyond their expectations.

Service Excellence - Duration 2 days:

This customised intervention allows you to “wear” a service excellence hat when dealing with customers face-to-face, on the telephone and/or via e-mail. We have selected the most critical skills needed in order to deliver supreme customer service. The activities selected for this intervention allow the learner to transcend a wide range of barriers in business, such as personality problems, stress, difficult customers and many more.

Telephone Etiquette & Customer Service - Duration 2 days:

This course identifies telephone and customer service skills needed to be successful and more professional. It provides strategies to enable learners to give your customers the quality service they deserve. Each delegate will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customer perception of your company.


Training Schedule

Download training schedule

September 2018
Su
Mo
Tu
We
Th
Fr
Sa
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
View our full course calendar

Username:


Password:

First Name:
Surname:
Contact Number:
Email Address
Company:
Query: